Coronavirus - everything you need to know

Our steps to help residents and staff:

  • Following the latest government advice for UK employers, most of our staff are now working from home, having implemented all necessary IT systems to ensure that residents receive continuation of service.
  • We are suggesting to clients that AGMs and resident meetings are postponed in line with advice on maintaining social distance, we will keep communication channels open via conference calls where necessary.
  • Where developments have site staff we will be keeping in touch with staff on a regular basis to provide them with as much support as possible and reviewing their duties according to current guidelines.
  • It is possible that there may be some disruption to the Royal Mail postal system in the coming months. To avoid any potential missed, or delayed mail we suggest that if you haven’t already signed up to your Online Customer Portal or registered for email communications preferences that you do so.

What can I do to avoid catching or spreading the virus?

Following these 3 government guidelines will help to prevent the spread of germs:

  1. CATCH IT Germs spread easily. Always carry tissues and use them to catch your cough or sneeze.
  2. BIN IT Germs can live for several hours on tissues. Dispose of your tissue as soon as possible.
  3. KILL IT Hands can transfer germs to every surface you touch. Clean your hands as soon as you can.

What if I have the symptoms?

You'll need to stay at home for 14 days if you have symptoms of coronavirus (COVID-19) or live with someone who does. Symptoms include a high temperature or a new, continuous cough. If you need advice or your symptoms worsen use the 111 coronavirus service to find out what to do.

What if I've tested positive to Covid-19?

Please contact your Property Manager to let us know as soon as you receive confirmation.

Useful links to further information:

NHS guidelines on wellbeing - Every Mind Matters

How to correctly apply social distancing

Diagnosis of COVID-19

How to stay safe (World Health Organisation advice)

Should I travel?

Recent government action

Advice for site staff and property managers

What to do if a member of staff or the public with confirmed COVID-19 has recently been in a property managed by Remus?

If somebody is presenting symptoms they must call NHS 111 for further help. If the person(s) (or case) test positive this process will start:

  1. BUILDING OWNER CONTACTED: The owner of the building (landlord) will be contacted by the Public Health England (PHE) local Health Protection Team to discuss the case, identify people who have been in contact with them and advise on any actions or precautions that should be taken.
  2. RISK ASSESSMENT: A risk assessment of each building will be undertaken by the Health Protection Team (HPT) with the lead responsible person (building owner or property manager). Advice on the further management of staff (if applicable) and members of the public will be based on this assessment.
  3. ADVICE ON NEXT STEPS: The Health Protection Team will also be in contact with the case directly to advise on isolation and identifying other contacts and will be in touch with any contacts of the case to provide them with appropriate advice.
  4. DEEP CLEAN: Advice on the cleaning of communal areas such as offices or toilets will be given by the Health Protection Team.

Need to find out the details of your local Health Protection Team (HPT)?

You will need the postcode of the property:

DOWNLOAD our H&S Coronavirus staff poster.

Need to get in touch with our H&S team, please use the form below: